Privacy Policy
Website: www.wenzel-uk.com
Business name: WENZEL UK
Address: Unit 9 Apollo Court, Vulcan Way, Coalville, LE67 3FD
Telephone: +44 115 939 8550
Email: sales@wenzeluk.com
WENZEL UK respects your privacy and is committed to protecting your personal data. This policy explains what we collect, how we use it, how we keep it secure, and your rights under UK law.
1. Who we are and how to contact us
WENZEL UK is the controller of your personal data collected through this website and our related services.
If you have any questions about this policy or your data, contact us at sales@wenzeluk.com or +44 115 939 8550.
2. The data we collect
We may collect and process the following categories of personal data:
Identity and contact data: name, company, job title, email address, telephone number, postal address.
Transactional data: details about enquiries, quotes, orders, invoices, deliveries, returns, and payments you make to us or we make to you. We do not store full card details.
Technical data: IP address, browser type, device identifiers, time zone, operating system, pages viewed, and other diagnostic data collected through cookies and similar technologies.
Marketing and communications data: your preferences for receiving marketing from us and your communication preferences.
Recruitment data: CVs, cover letters, qualifications, and interview notes if you apply for a role.
Support data: information you send to us when you request product support or service.
We do not intentionally collect special category data such as health information, nor do we collect data about children.
3. How we collect your data
Direct interactions: forms on our website, emails, telephone calls, post, events, and meetings.
Automated technologies: cookies and similar technologies record Technical data as you browse our site.
Third parties: analytics providers, advertising networks, delivery and logistics partners, payment and invoicing providers, and publicly available sources such as Companies House or your company website.
4. How and why we use your data
We use your personal data for the following purposes, relying on the lawful bases listed:
To respond to enquiries, provide quotations, and supply products or services (contract or steps to enter into a contract).
To manage orders, deliveries, invoices, payments, and customer service (contract and legitimate interests to run our business efficiently).
To operate and improve our website, services, security, and user experience (legitimate interests to keep our services functional and secure).
To send service messages such as order updates or changes to terms (contract or legal obligation).
To keep records required for tax and accounting (legal obligation).
To send you marketing communications where you have opted in or where the soft opt-in applies for existing customers who bought similar goods or services from us. You can opt out at any time (consent or legitimate interests under PECR).
To consider job applications and manage recruitment (legitimate interests and legal obligation).
To protect our rights and comply with laws such as responding to lawful requests from authorities (legal obligation and legitimate interests).
We do not use your data for automated decision making that produces legal or similarly significant effects.
5. Cookies and similar technologies
Our website uses:
Strictly necessary cookies to make the site work.
Analytics cookies to understand site use and improve performance.
Optional functionality or advertising cookies where enabled.
Where required, we ask for your consent before setting non-essential cookies. You can change your preferences at any time through our cookie banner or your browser settings. For more detail on the specific cookies in use, see our Cookie Policy if provided on the site.
6. Marketing preferences
You control how you hear from us. You can unsubscribe from emails by using the link in any email or by contacting sales@wenzeluk.com. If you object to marketing by phone or post, tell us and we will update your preferences. We do not sell your data to third parties.
7. Disclosures of your data
We may share your data with trusted recipients where necessary:
Service providers and processors such as website hosting, IT support, CRM, email delivery, analytics, payment and invoicing services, delivery and logistics partners, and professional advisers.
Business partners involved in fulfilling your order or service.
Authorities and regulators where required by law or to protect our rights.
Successors in the event of a business reorganisation, merger, or asset transfer.
All processors are required to keep your data secure and to use it only according to our instructions.
8. International transfers
Some providers may process data outside the UK. Where this happens, we use safeguards recognised by UK law such as adequacy regulations or standard contractual clauses to protect your information.
9. Data security
We use appropriate technical and organisational measures to protect your data, including access controls, encryption where appropriate, secure back-ups, and staff training. Despite these measures, no system can be guaranteed to be completely secure.
10. Data retention
We keep personal data only for as long as necessary for the purposes we collected it for, including to meet legal, accounting, or reporting requirements. Typical retention periods are:
Enquiries and sales leads: up to 24 months after last contact unless you opt in to ongoing marketing.
Contract and order records, invoices, and financial data: 7 years to meet tax and accounting duties.
Recruitment data: up to 12 months for unsuccessful candidates unless you ask us to keep it longer.
We securely delete or anonymise data once retention periods expire.
11. Your legal rights
Under UK data protection law you have the right to:
Access your personal data.
Rectify inaccurate or incomplete data.
Erase your data in certain circumstances.
Restrict or object to processing in certain circumstances, including direct marketing.
Data portability for data you provided to us where processing is based on consent or contract and carried out by automated means.
Withdraw consent where we rely on consent. This will not affect processing already carried out.
Complain to the Information Commissioner’s Office.
To exercise your rights, contact sales@wenzeluk.com or write to our address above. We may need to verify your identity before acting on a request.
12. Complaints
You can complain directly to us using the contact details above. You can also complain to the Information Commissioner’s Office: www.ico.org.uk or 0303 123 1113. The ICO’s address is Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.
13. Third-party links
Our website may include links to third-party sites. We are not responsible for their privacy statements or practices. You should read the privacy policy of each site you visit.
14. Changes to this policy
We may update this policy from time to time. We will post the new version on this page and update the effective date above. Please check back regularly to stay informed.